Returns and refunds
You have the option to return your order up to 30 days after the delivery date if you are not completely satisfied. We are committed to providing an easy returns process and appreciate you taking note of the following guidelines.
Return address:
Please send your return to the following address:
Name: Day One Fulfillment
Address: Lane 1177, Jianlan Road, Yinzhou District, Ningbo City, Zhejiang Province
Postcode: 315100
Country: China
Phone: 13336632845
Return Shipping Requirements:
- Track and trace required: For a safe and smooth return process, please use a shipping method that includes tracking. This ensures that both you and we can monitor the package's journey back to our facility.
- Estimated return cost: The cost to return an item is approximately $165; however, this may vary based on your location and chosen shipping provider. Please note that return shipping costs are the responsibility of the customer and are non-refundable.
Return conditions:
Returns must be initiated within 30 days of receipt of the order.
The goods must be in original, unused condition with all tags and packaging intact.
Once we have received your returned item, we will process it within 5-7 business days. Refunds will be issued back to your original method of payment, less any applicable return shipping fees.